Practice Management and Complaints Management: Welcome

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Educational aims of this juce

This online learning module has clear and concise aims, objectives and anticipated outcomes, listed below. These will appear on the Dentaljuce CPD Certificate, along with the time spent, dates, and detailed topics you studied within the module. Certificates can be printed at any time, covering any range of dates. Dentaljuce CPD complies with the UK GDC's requirements for verifiable continuing professional development.

Your Professional Development Plan (PDP)

Regulatory authorities recommend that CPD/CE is undertaken based on learning needs that you have identified and entered into your PDP. Some authorities may not accept your CPD as verifiable unless it has been identified in the PDP before you undertake it.

Before starting this module, check that the learning outcomes are what you require, and that you have entered the need into your PDP. Here is an example PDP entry for this module.
 
What development needs have I? How will I address them? Target completion date Outcomes Date
Completed
To improve my knowledge of complaints handling Take the Dentaljuce Practice Management module, Complaints section.   • understand the background on how patient complaints can easily escalate
• prevent complaints arising.
• be able to deal with complaints effectively and correctly when they arise.
 
To improve my knowledge of, and skills in leadership Take the Dentaljuce Practice Management module, Leadership section.   • be able to provide leadership in the clinical environment.  
To improve my stress handling skills Take the Dentaljuce Practice Management module, Stress Management section.   • be able to recognise, and deal appropriately, with stress in myself and others.  

Aim
The aim of the learning and teaching materials in this Dentaljuce module is to allow learners to develop their professional knowledge, understanding and competence in the areas of practice management, complaints handling and stress management, in line with their identified personal learning requirements. 

Module objectives
• to highlight the importance of patients complaints and demonstrate the tools that are needed to deal with them effectively.
• to teach the principles and types of leadership.
• to teach how to manage stress in oneself and others. 

Anticipated learning outcomes:
The learner will:
• understand the background on how patient complaints can easily escalate
• apply the tools and resources given in this module to prevent complaints arising.
• be able to deal with complaints effectively and correctly when they arise.
• be able to provide leadership in the clinical environment.
• be able to recognise, and deal appropriately, with stress in themselves and others.
• through achieving these outcomes, provide an improved level of service to their patients.

GDC Principles
This CPD will support the learner in meeting the following GDC principle and the underlying standards:
• Principle 1: Put patients’ interests first
• Principle 2: Communicate effectively with patients
• Principle 5: Have a clear and effective complaints procedure
• Principle 6: Work with colleagues in a way that is in patients’ best interests

This page contains verifiable CE / CPD




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  • Really good, very user friendly and practical. (JW)
  • It has to be the best value CPD around, and probably the most useful. Many thanks.(WK)
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  • Brilliant videos, thank you. (WS)


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