Enhanced Verifiable CPD from the
University of Birmingham

Complaints Management

It is not pleasant when a patient makes a complaint about the treatment that they have received from you.

Unfortunately it is inevitable that you will receive complaints about you, and your colleagues, during your practicing career.

The Dentaljuce Complaints Management module takes you through the whole process.

Member Feedback on Complaints Management

  • Fundamental topic, very well presented and explained
  • I've learnt a lot, very interesting
  • Excellent learning resource with easy to follow content
  • There is so much to keep up with and so many bodies getting involved.
  • This CPD is very informative and extremely useful in day to day dealing with patients complaints and to understand the role of GDC hearing

This content is only available to members


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Membership Options

Dentaljuce offers a range of membership options…

Regular Membership

With enhanced CPD Certificates. Dentaljuce is brought to you by the award winning Masters team from the School of Dentistry, University of Birmingham, UK. All have won awards for web based learning and teaching and are recognised as leaders and innovators in this field, as well as being highly experienced clinical teachers. Full access to all 90 courses, no extras to pay.

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£89.00 per year

Student Membership

No Certificates. With universities cutting down on traditional lectures, many students are currently having to rely more on online resources. If you are a student, and you don't need CPD Certificates, we are offering an amazing discount on your Dentaljuce personal membership fee. Special student price just £29 for 12 months individual membership.

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£29.00 per year

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Recording CPD time: recorded.